Last Updated: 11-25-2025
At Roanex, we are committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, and disclose personal information.
Information Collection:
We collect personal information such as name, email address, and payment details when users register on our website or conduct transactions.
Use of Information:
Personal information is used to process transactions and provide customer support. We may also use this information to communicate with users about their accounts or promotional offers.
Third-Party Services:
Roanex utilizes third-party services such as Dwolla and Stripe to process financial transactions. Users' personal information may be shared with these service providers as necessary to facilitate transactions.
Card Information:
By using our services, you agree that your payment card information may be securely saved for future transactions. Users can remove their saved card information at any time through our portal.
Data Security:
We implement security measures to protect the personal information we collect against unauthorized access or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention:
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
User Rights:
Users have the right to access, update, or delete their personal information at any time. To exercise these rights, please log in to your account or contact us at [contact email].
Policy Changes:
Roanex reserves the right to update this Privacy Policy at any time. We will notify users of any material changes by posting the new policy on our website.
Responsibilities:
Our platform seamlessly integrates with the Dwolla API, enabling effortless transfers to your employees. We are not a payroll system and do not directly process payments; transactions are handled through Dwolla directly from our website. We do not offer quarterly tax reporting services to the IRS; customers are responsible for their tax reporting.
Cancelling Payments:
Once a payment has been processed, it cannot be canceled. However, if a payment is pending, it may be canceled before processing. We encourage users to review their transactions carefully before finalizing payment to avoid unintended charges.
SMS Messaging & Notifications
By creating a Roanex account, you agree that Roanex may send you SMS text messages related to your account, load assignments, dispatch updates, payment alerts, document requests, security verification, and other system notifications. These messages are part of the normal operation of your account and help ensure the best service experience.
Message Frequency
Message frequency varies based on your account activity, including but not limited to load updates, dispatch changes, safety alerts, and payment status notifications.
Opt-In Consent
You provide express consent to receive SMS messages from Roanex when you:
Register for a Roanex account and provide your mobile number, or
Enable SMS notifications from your account settings, or
Text START or SUBSCRIBE to our registered messaging number.
Opt-Out Options
You may opt out of receiving SMS messages at any time through any of the following methods:
Reply STOP to any Roanex text message
Disable the SMS notifications toggle/checkbox inside your Roanex Account Settings page
Update your notification preferences within the dashboard at any time
After opting out, you will receive one final confirmation text stating that you have been unsubscribed.
To re-subscribe, reply START, or re-enable SMS notifications inside your account settings.
Help & Support
For assistance, reply HELP to any Roanex message or contact us at support@roanex.com.
You may also access help resources inside the Roanex dashboard.
Message & Data Rates
Standard carrier messaging and data rates may apply. Roanex is not responsible for fees charged by your carrier.
Carrier Limitations
Message delivery may depend on your mobile carrier’s network and performance. Roanex is not liable for delays or undelivered messages caused by carrier issues.
Your Responsibility
You are responsible for providing an accurate, up-to-date mobile number and updating it if it changes. Failure to do so may prevent you from receiving important notifications.
Privacy
Your phone number and messaging data are used solely for service-related communication and are handled according to the Roanex Privacy Policy. Roanex does not sell or share your phone number with third-party marketers.
Location Information:
Our app may collect precise or approximate location data from users’ devices to enable core features such as route tracking, load location updates, and estimated time of arrival (ETA) calculations. Location data may be collected in the foreground and/or background, depending on user settings and permissions. This data is used solely for operational purposes and may be shared with fleet managers or dispatchers for real-time tracking and logistics management. We do not sell location data to third parties. Users can disable location access at any time through their device settings.
By using our website, you consent to the collection and use of your personal information as outlined in this Privacy Policy.